ERAVI Donation Refund Policy
ERAVI has instituted a donation refund policy to ensure fair and transparent processing of requests for refund of donations as per the instructions given by our donors, online and offline. However, in case of an unlikely event of an erroneous donation or if the donor would like to cancel his donation, ERAVI will respond to the donor within 7 working days of receiving a valid request for refund from the donor. The timely refund of the donation will depend upon the type of credit card/banking instrument used during the transaction.
The donor will have to send ERAVI a written request for a refund within 2 days of making the donation to ERAVI’s official address or email donation@eravitrust.org along with: -
1. Proof of the deduction of the donation amount.
2. The date on which you Made the donation online, electronically or through other means, OR
3. The date on which you Handed over the cheque / demand draft to ERAVI or someone authorised by ERAVI for this purpose, OR
4. The date on which you Despatched the cheque / demand draft to ERAVI by other means.
5. In cases where the donation receipt has already been issued to the donor, the donor will have to return the original receipt to us at our office address.
The refund process may take time 7 to 30 working days depending on the availability of the information from third parties such as Payment Gateway, Banks, etc. through which transaction is done.